FAQs

Have a question? Click the questions below for a quick answer! Need more help? Email us

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Do you offer subscription service?

Yes! Choose our Subscribe & Save option for automatic deliveries. Benefits include:

  • 5% discount on every order
  • Free worldwide shipping
  • Flexible schedule adjustments
  • Easy cancellation anytime

For single purchases: Select 'Buy Once' at checkout.

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Is my payment information safe?

We use 256-bit SSL encryption for all transactions. We never store your complete credit card details.

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Where do you ship?

Global Shipping Available: We deliver to all UN-recognized countries. Can't find your location? Visit our International Store.

Domestic (USA):

Carriers: USPS & FedEx
Tracking: End-to-end visibility

International:

Carriers: DHL & FedEx International
Options: Standard (3-8 weeks) / Express (4-15 business days)

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International Shipping Options

Express Shipping (Recommended)

  • 4-15 business days delivery
  • Real-time tracking
  • Signature required
  • Customs pre-clearance

Standard Shipping

  • 3-8 weeks delivery
  • Local post office handling
  • Basic tracking
  • Possible customs delays
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Which shipping option is better?

We recommend Express Shipping for:

  • Time-sensitive orders
  • High-value shipments
  • Detailed tracking needs

Standard Shipping works well for non-urgent orders over \$99.

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Shipping Costs

Destination Standard Express
USA FREE(Orders >\$99) \$54.99
International Free (Orders >\$49) \$24.99
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100-Day Satisfaction Guarantee

We offer full refunds within 100 days for:

  • Unopened products
  • Defective items
  • Shipping errors

Start your return: hello@sugerbearpro.com

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